Frequently asked questions
Where do you deliver?
We can accept orders only for destinations and delivery options available at checkout. Enter your full delivery address to see the options available for your order.
How long will delivery take?
Use the delivery estimate shown at checkout for your destination. Timing can vary by product, fulfilment partner, carrier, customs processing, and peak periods; an estimate is not a guaranteed delivery date.
Will I receive tracking?
We send tracking details when they are provided by the fulfilment partner or carrier. Tracking may take time to show its first scan.
What if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number and photos of the issue if available. We will review it under the Returns & Refunds policy and applicable consumer law.
Can I cancel or change an order?
Contact us promptly. We cannot guarantee a change or cancellation after an order has entered fulfilment or shipped.
What payment methods do you accept?
The payment methods available to you are shown at checkout. Payments are processed by the payment provider shown during checkout.
Are duties or import taxes included?
Any shipping charges and taxes collected at checkout will be shown before you submit your order. Depending on destination and checkout settings, the carrier or local authority may collect import duties or taxes separately.
Why can an order arrive in separate parcels?
Items fulfilled from different locations may be shipped separately and may have separate tracking details.
How do I contact you?
Email suryaimpexind09@gmail.com or WhatsApp +91 99024 02408. Include your order number for order-related questions.